• if you purchased the goods as a consumer, you have the option to return the goods
• you can return goods that do not suit you, are undamaged and do not show signs of wear and tear to us within 14 days of delivery
• you can return the goods (withdraw from the contract) by using the WITHDRAWAL FORM.
• we will refund your money as soon as possible after receipt of the shipment by us, but no later than 14 days. We will inform you by e-mail about the processing of your request
• in case of payment by card, the funds will be refunded to the card used for the purchase
• unsatisfactory goods can be brought to our showroom at Jilemnického 3, Prešov in person, together with a printed and signed FORM, invoice or any other written expression of withdrawal from the contract
• if you have any questions regarding the planned or already implemented return of goods, please do not hesitate to contact us

Returns Procedure

You will fill out the printed Return Form.

Mark the products you wish to return and indicate the reason for the return.

Enter your bank account number (if you have opted for cash on delivery and therefore paid when you collected the goods)

Place the printed FORM in the package with the unwanted goods, pack the goods properly to avoid damage in transit and send the package to the following address

NEST s.r.o.

filamentree.eu

Jilemnického 3

080 01 Prešov

Shipping costs are borne by the buyer.

Please send the shipment with the goods, the completed FORM and the invoice as a registered letter or parcel directly to the address indicated. The post office allows you to send parcels in two ways - to the address or to the post office. To have your parcel delivered directly to us, send it directly to the address.

Do not send the parcel COD - it is not possible to accept such a parcel.

Do not send the parcel to an address other than the one indicated - the parcel will not be accepted.